1. What is Kerala Optical’s return policy?
A In the event you are not happy with the product we shipped you, we have a 7 day customer friendly Refund Policy. Raise a return request with 7 days of item delivery.
B In the event you receive damaged / broken product, you are required to inform us within 48 hours from the date of delivery.
C We would refund the amount via Net Banking Transfer (NEFT). You may also choose to have the amount refunded via discount coupon code of the equal amount, which you could use against your next purchase.
D Before accepting shipment of any Product(s), kindly ensure that the Product(s) packaging is not damaged or tampered with in any manner. If you observe that the package is damaged or tampered, we request you to not accept the delivery of the Product.
2. How do I know if my order is eligible for return?
When Returns are Eligible?
If you have received the ‘product(s)’ in damaged condition.
If you have received the ‘wrong product’ (not matching your ordered product).
If you have received ‘wrong power’ (not matching your entered prescription power).
If you are having Frame Size / Fit Issues.
In case of contact lenses, returns are eligible only if you have not opened the contact lens sealed box.
When Returns are not Eligible?
If the product returned is not in original packaging along with the original price tags, labels, barcodes, user manuals, warranty card and invoices, etc.
Eyeglasses / Sunglasses / Contact Lenses in a damaged condition (due to mishandling.
In case of scratches / marks on frames or glasses on your end.